Refund policy

Timeqo Return Policy

Effective Date: May 27, 2024

At Timeqo, we strive to ensure our customers are completely satisfied with their purchase. Our return policy is designed to provide clarity and assurance when shopping for our range of digital and quartz watches for men, women, and children.

Eligibility for Returns

We only accept returns under the following conditions:

  1. Damaged or Defective Items: If your watch arrives broken or defective, you are eligible for a return.
  2. Non-Delivery: If your watch does not arrive at the designated shipping address, you are eligible for a return.

Return Process

If you encounter any of the issues mentioned above, please follow these steps to initiate a return:

  1. Contact Us: Send an email to hello@Timeqo.com within 14 days of receiving your order. Include your order number, a description of the issue, and any relevant photos if the item is damaged or defective.

  2. Await Response: Our customer service team will review your request and respond within 3 business days with further instructions.

  3. Return Authorization: If your return is approved, you will receive a return authorization and instructions on how to send your item back to us.

  4. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Returns: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Rejected Returns: If your return is not approved due to the item not meeting our return criteria (e.g., not broken or defective), we will notify you with an explanation.

Exclusions

  • Change of Mind: We do not accept returns for items that are not broken or defective or due to a change of mind.
  • Incorrect Orders: If you mistakenly ordered the wrong item, please contact us immediately to discuss possible solutions, although such cases are not covered under this return policy.

Contact Information

If you have any questions or need further assistance, please contact our customer support team at hello@Timeqo.com.

Thank you for shopping with Timeqo. We appreciate your business and are here to ensure you have a great shopping experience.

Timeqo reserves the right to update or modify this Return Policy at any time without prior notice. Please review the policy periodically for any changes.